Help & Customer Support

Direct Support Email: cuvly.support@aigentro.com

Official Website: https://cuvly.aigentro.com

Operating Entity: Aigentro / Cuvly

How does the barcode scanner work?

Tap the Scanner tab, align your camera with any packaged food or beverage UPC/EAN barcode, and Cuvly instantly translates nutritional values into visual sugar cubes, daily limit percentages, and healthier low-sugar swap recommendations.

What if a barcode is not found?

If you scan a newly released product not yet in our database of over 2.5 million foods, you can submit the label details right from the scanner screen or email our team at cuvly.support@aigentro.com with the product brand, name, and barcode number.

How does the 90-Day Reset Protocol work?

Cuvly guides you through a progressive behavioral adaptation protocol to reset sugar thresholds, cravings, and dopamine spikes. Each morning provides a focused daily action lesson and audio coaching clip. Check in daily to track your streak.

How do I manage or cancel my Apple App Store subscription?

Subscriptions are managed securely by Apple ID. To manage or cancel your subscription:

1. Open the Settings app on your iPhone.
2. Tap your Name / Apple ID at the top.
3. Tap Subscriptions.
4. Select Cuvly and choose Cancel Subscription.

For Apple billing questions or refund requests, visit reportaproblem.apple.com.

How do I delete my account and personal data?

You can delete your account directly inside the app under Profile > Privacy & Data Control > Delete Account, or submit a request online on our Data Deletion Request Page.